Sessions, equipment and history live in your company account, not in a technician's personal app. When a technician leaves, their records stay with the company.
Your data and its backups are stored and protected as data-protection laws require. The Privacy Policy lists exactly where.
Location and camera details are removed from every photo before it is saved or sent.
The AI receives troubleshooting content only: no names, emails, company names or billing details. Our AI provider's commercial terms don't allow it to train on your content.
Changes to records are logged, and a closed session can only be edited by an admin.
Your history is never shown to another customer.
Security overview, policies, our list of service providers and questionnaire answers, shared directly with your team.
Larger company or a formal review? See Enterprise.